Business Case: Support for Hadoop problems

Two cases, two problems, two different starting points: As a bio-pharmaceutical company, a client has a large research department whose scientists have to store and retrieve a lot of data - and they have to do so without interruption over a long period of time. Another client is in the publishing business and notices a technical problem during the important Christmas business. Both use Hadoop Cluster, a framework for processing enormous amounts of data. We have succeeded in guaranteeing smooth research for the scientists in the pharmaceutical company in a long-term cooperation; in the case of our publishing client we have provided immediate help in the event of a technical emergency.

We did not know the publishing company, which shortly before Christmas lacked customer data for targeted marketing. So the training time required after the call for help was minimal. We joined forces in brainstorming conferences to check the system for possible sources of error and were able to discover the faulty configuration after only two days through structured checking - remotely and remotely.

Our support for the second customer from the pharmaceutical sector is completely different: here we have a specialist on site and are always ready to answer minor and major Hadoop questions. Our contact person helped develop the Hadoop server landscape and ensures its continuous availability. He also supports the implementation of new use cases. Whether for ad-hoc enquiries or in continuous cooperation: we know how Hadoop works and know where to look for sources of error. So that even with large amounts of data our clients' work is made easy.