Does your customer communication run a lot through service centers or central inboxes? Then you should coordinate with us.
The NLP services of Kybeidos enable you to prepare emails as well as telephone calls in record time. They recognize assignments, focal points, priorities, tendencies or for example moods. It does not matter which language the customer speaks. Kybeidos combines its services with language models and pre-trained transformer models, such as those based on BERT. This enables you to achieve a valuable up-to-date overview and transparency in an automated manner. If required, these insights can be meaningfully linked to internal processes, such as forwarding emails to defined contact persons, or sending reports. In this way, you can efficiently process your customer inquiries, optimize sales support afterwards, and perform quality assurance or even risk detection.
What do you have to do? Take 90 minutes of your time. We will show you the possibilities based on your situation.
If you are interested, we will arrange a prompt PoC with you. After a few days you will have "black on white" results and know how NLP can optimize your customer business and which steps are necessary.